developing communication and interpersonal skills

 Achieving Excellent Customer Care
 Advanced Communication Skills
Getting a Better Reception - training for reception and support staff
Successful Presentation Skills

dealing with difficult situations

 Anger Management
 Bullying and Harassment - a one day workshop for managers
 Bullying awareness - a one day workshop for staff
Courageous Conversations
Crisis Response - interpersonal responses in time of crisis
Handling Violence and Aggression
How to Handle Conflict, Disputes and Disagreement
How to Deal with Difficult People Telephone Rage - dealing with difficult callers

organisational development and support

The Confident Manager
 Diversity Awareness
How to Get your Team to Work Better
 Mediation Skills for Managers
People and Organisational Change
Responsive Management and Stress Awareness
Redundancy Support - training module for managers
Stress Awareness and Avoiding Burnout
Stress Management for Front Line Staff
 Time Management
 Transitions - planning for redundancy and change

clinical

Depression - a practical guide
Language of Care - communicating well with patients and families
 Abuse and Trauma: a Solution Focused Approach
Suicide Prevention: a Solution Focused Approach
 Working with Bereavement and Grief
 

surveys

soloplus Training & Development Staff Training Needs Survey
soloplus Training & Development Stress Surveys