experienced senior medical receptionist programme

This programme has been designed to support the Senior Medical Receptionist who has been in post for a considerable length of time. It aims to identify and develop common strategies for front line multiskilled working offering an opportunity to expand and support existing working styles.

For whom: Experienced Medical Receptionists (also suitable for managers, secretarial, admin and other support staff)

 

Session One
Smiling Through Gritted Teeth
Playing The Game
Learning Styles
What Happened Here Then?

Session Two
You Have to Watch Them All The Time
The Millennium Bridge (working to tight deadlines)
That's Just The Way I am
The Art of Influencing

Session Three
More Than Words can Say
Sending & Receiving non-verbal Messages
Putting it all Together
Course Review
Learning Log