assertiveness and interpersonal skills (handling difficult people)

At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and leaves us feeling inadequate, stressed and angry. This course identifies the behaviour patterns that lead to these situations. You will practise a new set of behaviour patterns so that you won't feel out of control in interpersonal situations.

Typically, you will learn how to:

• Identify behaviours in yourself and others that lead to non-assertive behaviour
• Use a variety of assertiveness skills to deal with people
• Manage both aggressive and submissive behaviour
• Project your own authority in an assertive way
• Gain confidence in group situations
• Learn how to influence difficult people to ensure positive gains for all

 

Topics covered will include:

• Assertive, passive and aggressive behaviour
• The feel good cycle
• How to say no
• Developing self esteem
• Giving and receiving feedback
• Blocks to assertive behaviour