communicate more effectively

The workshop will begin by looking at existing means of communication and examine where problems can occur. It will describe how to implement an action planning approach to make improvements and seek new ideas for developing communication. Developing a knowledge of personal and organisational communication with a view to improving understanding of the impact this has on the wider team setting will help to define communication at work.

Other topic areas will include:

• The links between communication and quality of service
• Personal and organisational barriers
• The impact of improving communication
• Avoiding communication mistakes
• Analysis of available means and methods of workplace communication
• Gaining agreement and setting processes in place
• Monitoring their effectiveness
• Clarity of communication in writing
• Analysing written communication - the Fog Index
• Action planning to improve communication