Customer Service in Primary Care

What is it about?

 

We all have customers at work. These can be the public we deal with (our patients), colleagues or the people that supply us with goods and services. In a nutshell, this half-day course asks us to look at who our customers are, how we treat them and if there is any way we can improve the service we offer. Topics will include communication, problem solving, dealing with different types of customer, recording systems and using feedback. Time has also been built into the programme to look at anything that is of particular concern to you in your job role - you are our customers!

 

This half-day course is for anyone involved in customer service.

It's designed to help you understand the principals of good customer service and to make the most of your customer contact.

You'll learn what sets the standard for excellent customer service, how to ensure you get forgiven your mistakes and how to make customers feel welcome.

This Customer Service course looks at:

* Defining good Customer Service
* Where are you already good at Customer Service
* Dealing with difficult, rude or indifferent customers
* Advanced listening and responding skills
* How to use different points of view
* Develop customer relationships
* Caring for yourself as well as your customers
* Handling complaints with empathy and efficiency
* Gain confidence in your Customer Service role

 

How do I book a course?

 

Contact your LHB training department and ask if they will commission a Training Day.... send them a link to this Web-site or ask them to ring the number below.