Dealing with Difficult Patients, Colleagues and Healthcare Personnel

 

 

How to Effectively Communicate in the Healthcare Industry

 

You're in a high-stress position.

Every day, you face....

 

Patients who are irritable, uncooperative, maybe even unreasonable

Patient's relatives who want answers and request constant updates about the condition of their loved ones

Co-workers who are overworked, short-tempered, and exhausted

 

In one session, you will learn how to

.         Be sensitive to the reasons difficult people act the way they do

.         Gain the trust of patients even those who initially don't want to put their faith in you

.         Set limits without creating barriers for patients, managers and staff members

.         Say and do the right thing, smooth out a rocky situation and set the relationship back on course

.         Bring out the best in even the most trying personalities

.         Maintain your composure and controleven when you feel yourself struggling

.         Cool down heated situations and put patients and families at ease

.         Win people over with newly acquired non-verbal skills

 

 

How do I book a course?

 

Contact your LHB training department and ask if they will commission a Training Day.... send them a link to this Web-site or ask them to ring the number below.