stress management for front line staff

Front line staff in education, social work, residential support, health care and many other settings will all benefit from our practical and informative stress management day. We usually present it in a small group workshop format for up to 15 people but can also deliver it in a seminar or conference setting for larger groups. Presented in a light and entertaining way it raises awareness of how and why stress can have a negative impact, how best to reduce it and the steps to take if stress has already taken its toll. We encourage staff to take an active stance in recognising the symptoms and caring for themselves, and suggest ways employers can encourage their people to think proactively about stress management.

Objectives

.         Identify personal, work and environmental stressors

.         Understand the physical effects of stress and the impact on emotions and performance

.         Know how to respond effectively to challenging behaviour

.         Learn how to deal with our own sense of disempowerment

.         Be able to respond flexibly to events whilst remaining in control

.         Working effectively under pressure

.         Staying Solution Focused in Stress Management

.         Practical skills and techniques for managing stress

.         Planning for stress resilience and healthy work/life balance

Course Content

Understanding what is meant by healthy and unhealthy stress
Recognising stress symptoms and triggers in ourselves and others
The warning signs: physical, emotional and behavioural
The effect of stress on body, mind, emotions and performance
The interface of work, home and lifestyle
Personal stress audit and the importance of early intervention
Customer contact: face to face and on the telephone
Customer perceptions and your perception
Creating an effective, stress-free relationship and building rapport
The importance of voice, language and personal presentation
Understanding challenging behaviour and the stress it induces
Keeping safe, dealing with anger, threats and violence
Calming and de-escalating others
Self soothing techniques to calm down after an incident
Managing our emotions
The Three C's- Calm, confident and in control
Personal conduct and performance
Adopting a Solution Focused approach to stress management
Know when and where to go for help  
Stress Management strategies that really work -  range of practical measures you can take
Building personal stress resilience and developing a healthy work/life balance

What People Say
'Thank you, this has given me ways to equip myself and my staff'
'An interactive, informative and very'