responsive management and stress awareness

These experiential and practice based one- and two-day workshops provide a sound framework for managers responsible for front line staff who are at risk from high levels of stress. This module has been specially designed to help them understand and recognise the early signs of stress in their staff and the steps to take to reduce the negative impact. It also covers the statutory obligations towards staff, how to protect them, avoid burnout and stress management techniques for the managers themselves.

Objectives

.         Improve their awareness of the negative effects of stress

.         Use a range of stress reduction measures

.         Understand the Health and Safety and legal implications

.         Develop strategies for using the manager's role responsively

.         Acquire practical information and advice on stress management

.         Identify techniques for handling organisational stress among staff

.         Help staff to develop their own ways of coping

.         Understand how to use authority reliably for mutual benefit

.         Use reporting methods to protect staff and employer

Course Content

Introduction and expectations
The Key management skills
Legal and Health and Safety duties
Balancing the interests of all concerned
Occupational stress factors
Recognising the signs of stress
The stress/performance cycle
Hearing the 'message' in staff complaints
Suitable responses to 'cries for help'
Three levels of intervention by managers
Seven strategies for reducing stress among staff
Emotional hygiene and stress management
Demonstration of stress 'inoculation' techniques
Delegation, supervision and support
Developing a stress management programme at work
Protecting the staff and the organisation