handling violence and aggression

For those whose work may bring them into situations where they are at risk from aggression and physical attack. This one-day course is designed to ensure that staff are kept safer, and that employers comply with their duty of care by ensuring that those who are at risk from physical assault are given lawful and competent training. We also provide a number of more 'in depth' personal safety courses tailored to specific working environments and risks.

Objectives

.         Identify the key risks of violence and aggression

.         Develop confidence and reduce the risk of attack

.         Respond to aggression safely and legally

.         Understand the importance of reporting procedures

.         Make personal security management an integral part of our working lives

.         Develop a workable personal strategy, acceptable in law and the policy of the organisation

Course Content

Introduction and expectations
The stress response and its effect on aggression
Recognising aggressive behaviour
Violence and drink/drugs
Steps to take to reduce the risk
Violence and the law
Health and Safety requirements
The Human Rights Act in this context
Personal safety strategies
Contingency planning
How to plan for situations where there is an element of risk
How we respond to threat, how to maximise that response
Backup procedures
Relative positioning for personal safety
How to disengage from an assault
How to develop a workable strategy