bullying and harassment

(a one-day workshop for managers)

 

This experiential workshop provides a sound framework for managers responsible for staff. This module has been specially designed to help them understand and recognise the dynamics of bullying, and the types of behaviour which can easily be misinterpreted. The day also equips managers with ideas on improving communications in order to avoid appearing 'heavy handed' when instructing and supervising staff, particularly where deadlines are concerned. It also covers the statutory obligations towards staff, how to protect them and the interests of the organisation.

Objectives

.         Improve their awareness of bullying issues

.         Recognise signs in themselves and others

.         Understand the Health and Safety and legal implications

.         Develop strategies for using the manager's role responsively

.         Acquire practical information and advice on bullying and harassment

.         Know when and how to intervene if bullying is reported

.         Feel more confident in discussing the topic with staff

Course Content

Introduction and expectations
The key management skills
Legal and Health and Safety duties
Balancing the interests of all concerned
Bullying and harassment: definitions
Whose responsibility is it?
Case studies from the law
Bullying: occupational risk factors
Bullying checklist, how staff perceive it
The manager's dilemma: support staff and get results
Effective communication
Workload and deadlines
Staff supervision and guidance
Suitable responses to 'cries for help'
Three strategies for reducing false accusations
Conflict resolution or mediation, when to get help
Protecting the staff and the organisation
Further resources