events and downloads 

Click here to go directly to the downloads section

event: combating bullying in the workplace

Bullying contributes to high rates of staff turnover and sickness absence, impaired performance, lower productivity, poor team spirit and loss of trained staff.

This clearly has implications for the recruitment and retention of NHS staff.

click on combating bullying in the workplace to see an example flyer (depending on your browser settings you may need to expand the image for greater clarity).

what is the aim of the seminar?

• Raise awareness of bullying at work
• Spot the risk factors in bullying and harassment
• Understand how their behaviour might unwittingly contribute
• Discuss ideas for minimising bullying and harassment
• Identify the patterns of behaviour that cause accusations of bullying
• Know how to proceed if they witness bullying
• Know what to do if they think they may have bullied another colleague

schedule for `combating bullying in the workplace`

Date	Venue	Status
6 February 2007	City Hall, Cardiff	Fully Booked
20 February 2007	Swansea	Fully Booked
27 February 2007	City Hall, Cardiff	Fully Booked

 

event: dealing with difficult patients

`Dealing with Difficult Patients` is recognised as a particular problem amongst healthcare professionals in a health service which is becoming increasingly demanding. Dealing with and supporting patients is challenging; working with some colleagues in this environment can also present special difficulties. This seminar is designed to offer practical advice and coping strategies to all those working in today's healthcare environment.

click on dealing with difficult patients to see an example flyer (depending on your browser settings you may need to expand the image for greater clarity).

who will benefit?
Nurses, Doctors, Health Visitors, District Nurses, Occupational Therapists, Physiotherapists and Primary Care Staff. Occupational Health Staff, Outpatient and Residential Care staff.

The seminar is suitable for anyone working in healthcare. Counsellors working in primary care, pharmacists, healthcare administrators, social care, reception & ancillary staff would also benefit.

what is the aim of the seminar?

The programme is designed to :

• Allow you to upgrade your personal and professional inter-personal skills within the healthcare setting
• Provide you with a range of techniques for coping with difficult patients and colleagues in your healthcare environment
• Increase your awareness of difficult behaviour in the healthcare setting & develop your confidence in dealing with it
• Provide additional approaches for the professional that can be used in clinical settings with patients
   

schedule for `dealing with difficult patients`

Date	Venue	Status
16 November 2006	City Hall, Cardiff	Fully booked
22 November 2006	City Hall, Cardiff	Fully booked
11 January 2007	City Hall, Cardiff	Fully booked
31 January 2007	City Hall, Cardiff	Fully booked
13 February 2007	Swansea	Fully booked
20 February 2007	Swansea	Fully Booked
21 March 2007	City Hall, Cardiff	Fully booked
12 April 2007	City Hall, Cardiff	Some Availablility

downloads

Stress Risk Assessment Guide
   click here to download pdf

Lifestyle and work habits review
   click here to download pdf

What is stress and how do you recognise it?
   click here to download pdf

Communicating with people who are absent with a stress-related illness.
   click here to download pdf