soloplus

what is an employee assistance programme (EAP)?

An EAP is a management tool used by employers to control and reduce work-place stress, control absenteeism and reduce an organisation's exposure to the risk of stress-related litigation. An EAP is designed to help your employees cope with problems affecting them, irrespective of whether the root cause may be work or home related.

Through soloplus's Employee Assistance Helpline services, employees can access confidential counselling advice and information on a wide range of issues linked to work or personal matters - concerns that they might not prefer to voice with managers colleagues or their family. The confidentiality of soloplus`s EAPs can go a long way to helping put minds at rest.

Employees who call the 0800 free-phone helpline are answered 24 hours a day, 7 days a week by soloplus`s team of trained advisors. If required, they will refer callers to our specialists such as health care experts, lawyers or financial debt counselling consultants. Employees are called back by our counsellors at a time convenient to them, and are either given confidential counselling or information over the telephone, or they are carefully assessed for onward referral for face-to-face counselling.

Contact with a face-to-face counsellor can usually be within 24 hours. The number of required sessions normally varies between one and six sessions, based on the needs of the employee and your contract with soloplus.

soloplus counsellors understand how difficult it is for employees to admit to problems and make the calls. They are trained to help callers feel more comfortable in sharing their problems and looking for resolution.

benefits of EAPs for employers

employee assistance programmes provide many benefits to organisations:

Minimised risk of employee litigation
Reduced staff turnover and absence rates
A tangible demonstration of your care for employees
A boost to staff morale and attitude
A demonstration of a duty of care to your employees
Reduced employee and organisational stress
A confidential and free service for employees who feel unable to turn elsewhere
Improved productivity and efficiency - a distracted employee does not work efficiently
Employees assistance in achieving a harmonious work-life balance
Support for a group facing psychological challenges particularly redundancy and change
Support for an individual or team through a difficult period
An attractive enhancement to your employee benefits package

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