Assertiveness

This practical workshop examines the concepts and principles underlying assertive behaviour, and explores the practical application of effective techniques to deal with many types of situations.

Who should attend:

All staff working within teams and with patients.

What they will learn

• The benefits of assertive behaviour.
• Practical techniques that will help on a day to day basis.
• Dealing with difficult situations.
• Achieving win-win results.

Course content

• Types of behaviour.
• Assertive behaviour and body language.
• The use of language - 3 steps to assertiveness.
• Dealing with difficult situations.
• Handling criticism and complaints.
• Handling anger and manipulative behaviour.
• Practical applications.

Contact us to book the course or for further information