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Customer Care
This course covers the value of customer care strategies in developing satisfied patients, and creating a more productive and profitable practice.
Who should attend:
All members of staff involved with patients.
What they will learn
- The benefits of a customer care oriented practice, to both patients and staff.
- How to communicate effectively with patients.
- How to be more assertive and positive in daily dealings with patients.
- Specific and practical methods of improving customer care in your practice.
- Where does customer care start and end?
- Communication skills in customer care.
- Dealing with difficult situations.
- Customer care tactics in different areas of the practice.
- Customer care and the marketing of the practice.
