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Marketing and Communication Skills for Receptionists
This workshop covers exploring and defining the role of the receptionist in the success of the practice and developing practical skills to enhance their communication with patients.
Who should attend:
Receptionists and nurses with reception responsibilities.
What they will learn:
- The most effective way of handling a patient's initial contact with the practice.
- How to provide a superior level of service that makes the patient feel valued.
- How to communicate the right information to patients.
- Achieving a positive outcome with difficult patients and situations.
- Building relationships with patients and managing their expectations.
- Producing a personal action plan.
- Questioning and professional telephone skills.
- Dealing with new patients and sending positive messages.
- Developing assertiveness skills and directing patients.
- Dealing with difficult situations.
- Developing confidence.
